Welcome to TrueCost
Create Profile Login
TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

Our TrueCost representatives are knowledgeable about the electric industry and are a reliable source for energy information and efficiency advice for consumers. 

Still need help? Give us a call at 800-461-3056 (Monday – Friday 8 a.m. to 5 p.m. Central Standard Time) or email us your question.

Category: Most Common

What is green energy?

Is my personal information shared with Retail Electric Providers (REPs) on an ongoing basis?

How do I reset my password?

What personal information is needed to sign up for a plan online?

Can I switch electric plans and/or retail electric providers any time during the year?

Do I have to put down a deposit in order to switch electric plans?

Why do you need my permission to get my meter data?

Are all electric plans and Retail Electric Providers (REPs) available on TrueCost?

Do I have to pay a deposit in order to switch electric plans?

Will I be charged a fee if I request to be switched to a different electric company through TrueCost?

What personal information is needed to sign up for a plan online?

I'm scheduled to move out of my current residence soon, but my power was switched off early. What do I do?

What happens if the Retail Electric Provider / electric company I use goes out of business? Will I be without power?

Why does TrueCost show rates by monthly and yearly cost in addition to cents-per-kilowatt hour?

Why do you need my meter number?

Why doesn’t my meter data match what’s being provided to me by my electric provider or what is being reported to me by the Smart Meter Texas portal?

Don't see your question here? Let us know!