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TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

Our TrueCost representatives are knowledgeable about the electric industry and are a reliable source for energy information and efficiency advice for consumers. 

Still need help? Give us a call at 800-461-3056 (Monday – Friday 8 a.m. to 5 p.m. Central Standard Time) or email us your question.

Category: About TrueCost

Why aren't all electric companies represented on TrueCost?

Are all electric companies regulated by the State of Texas?

What does electricity deregulation mean?

Is my personal information shared with Retail Electric Providers (REPs) on an ongoing basis?

What is TrueCost from CenterPoint Energy?

Does CenterPoint Energy sell electricity?

Does it cost anything to use TrueCost?

If this service is free, then how does CenterPoint Energy benefit?

Is CenterPoint Energy paying for TrueCost with money received from the smart meter surcharge or other pass-through fees?

What markets are represented on TrueCost?

Are all electric plans and Retail Electric Providers (REPs) available on TrueCost?

What benefits does TrueCost offer me?

How is TrueCost different from other independent public service, government or retail electric provider shopping sites?

Are all retail electric providers doing business in Texas regulated by the State of Texas?

When asked to set home profile to set up an account on TrueCost, options are S, M, or L. What is the difference?

What is the difference in the "All-in" price and the advertised price I see on the Shop Plans page?

Do you have plans for small businesses?

Don't see your question here? Let us know!