- Shop Plans
- Create Profile
Our TrueCost representatives are knowledgeable about the electric industry and are a reliable source for energy information and efficiency advice for consumers.
Still need help? Give us a call at 800-461-3056 (Monday – Friday 8 a.m. to 5 p.m. Central Standard Time) or email us your question.
All Public Utility Commission of Texas-certified and active electric companies in your service area are welcome to join TrueCost. Those now on the site have agreed to participate and we continue to reach out to all Retail Electric Providers (REPs) to share their plans on TrueCost. As TrueCost matures in the marketplace, we intend for the number of electric plans and providers to grow.
The Public Utility Commission of Texas (PUCT) regulates many activities of electric companies. Here are some examples:
Electricity deregulation allows multiple companies to compete for business in an electric market. When Texas deregulated electricity, it allowed customers to purchase electrical service from a Retail Electricity Provider (REP) that purchases power from a power plant. They also take care of billing and customer service.
The power itself is still transferred over the same power lines from the local wires and poles company. The switch should be smooth for customers, as it puts the choice of electricity provider in the hands of the consumer.
TrueCost does not share personal registration information with REPs unless you are enrolling in a plan with that company. You then give us the authorization to do so. We do not share an individual's shopping preferences with REPs either. We may, however, note trends in preferences for plan options/features that are based on inputs from numerous shoppers. This is done in an effort to help the REPs create plans that are more consumer-friendly and meet market demands and needs.
TrueCost is a free and easy-to-use electric plan shopping service that sorts plans based on preferences that you rate as important and provides price estimates and information based on your home or small business' past energy use.
No. Instead, we’ve created an open marketplace that brings together retail electric providers and consumers who are shopping for electric plans and provide consumers with powerful shopping tools that help them find their best plans based on their past electric usage and personal preferences.
No. It is a free service.
The electric companies pay us a flat fee for each consumer who signs up for their electric plans through TrueCost. Our fees are not based on up-selling certain electric plans.
No. TrueCost is completely funded by CenterPoint Energy and does not receive money from the smart meter surcharge or other regulated charges.
TrueCost currently offers plans from Retail Electric Providers to consumers in the greater Houston area who have retail electric choice.
No. However, we have invited all active electric companies certified by the Public Utility Commission of Texas and active Retail Electric Providers in your service area to join TrueCost. We continue to reach out to them to share their plans on TrueCost. As TrueCost matures in the marketplace, we intend for the number of electric plans and providers to grow.
TrueCost lets you shop for a plan, select one and switch – all in a few steps and on one website.
There are commercial and government-supported websites that offer some of the features found on TrueCost. However, TrueCost is the first to offer unique features and benefits like matching plans based on your home's or small business' past electric usage data. Plus, TrueCost is free to use. We don't charge you a monthly membership fee or a commission on top of your energy bill. Think of us as your trusted advisor when choosing a new electricity plan. We aim to save you time and money!
The Public Utility Commission of Texas (PUCT) regulates many activities of retail electric providers. Examples include:
Besides regulating competitive retail electric providers, the PUCT also sets the rates for the Transmission and Distribution Utilities (poles-and-wires companies such as Oncor and CenterPoint Energy Houston Electric, LLC) that deliver your electricity.
Having TrueCost import your home's actual usage data will usually be the most accurate way to estimate the cost of any electric plan. When that's not an option, you can shop by estimated usage using a home profile or by a standard usage profile developed by the Public Utility Commission of Texas (PUCT).
For the home profile estimate, you complete a short questionnaire about your home. This lets TrueCost match it with homes of similar profiles and provide you with estimated costs of the various plans that you are considering.
We also use the standardized load profiles recommended by the Public Utility Commission of Texas (PUCT) for each region. They provide a usage quantity for each month that reflects seasonal heating and cooling demand. For more information about the monthly volumes, click here.
By entering your home size, we can improve your estimate and help you get a more accurate calculation of "All-in" cost!
The "All-in" cents-per-kWh rate shown for plans on TrueCost may differ from what is advertised elsewhere and shown in the applicable Electricity Facts Labels (EFL). TrueCost adds up all available plan details (including base energy cost, estimated taxes, additional fees and even incentives) to calculate an estimated per-kWh price. These add-ons are not included or required in the advertised "1,000 kWh" prices.
Additionally, instead of basing our "All-in" per-kWh cost on a standardized, average usage of 1,000 kWh a month, we allow customers to estimate or upload their own historical usage to get even closer to an estimated true cost of their future plan.
TrueCost recommends that you consider the "All-in" cost or monthly bill estimate when shopping instead of advertised kWh pricing.
Yes! TrueCost currently serves residential and small business customers within the CenterPoint Energy Houston Electric, LLC, service territory.