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Our TrueCost representatives are knowledgeable about the electric industry and are a reliable source for energy information and efficiency advice for consumers.
Still need help? Give us a call at 800-461-3056 (Monday – Friday 8 a.m. to 5 p.m. Central Standard Time) or email us your question.
More than one person can be linked with an address. The data is kept private to the individual and both customers would need to provide the meter number and give permission to import the data for their account.
Enter the Electric Service Identifier (ESID) number located at the top of your electric bill so that we can find your address. Alternatively, you can call your Transportation and Distribution Utlity (in Houston this is CenterPoint Energy, 713-207-2222). If this does not resolve your concern, please contact us at Support@myTrueCost.comor via telephone at (800) 461-3056.
Your electric meter data is, by law, your personal information and it cannot be released without your expressed approval. You control your meter data. A separate company within CenterPoint Energy – CenterPoint Energy Houston Electric LLC (CEHE) – manages smart meters and is the interface with retail electric providers that transmits meter data for monthly billing purposes.
As owner of your meter data, you are giving permission to CEHE to release it to CenterPoint Energy Services (the CenterPoint Energy company that manages TrueCost) for use in the TrueCost electric plan shopping analysis and in tools available to you for better management of your electricity account. CenterPoint Energy Services will not share your individual meter data with third parties.
No. You can simplify paying and managing your natural gas bill through My Account Online. Register today for 24-hour secure access to account information and other convenient services. If you are moving, you can sign up for gas service at your new address by accessing CenterPoint Energy's move site at the end of the TrueCost electricity plan enrollment process or by visiting move.centerpointenergy.com.
A customer can transfer a current electric plan contract from a current residence to a new one if the new residence is in the same TDU area. Simply contact your electric provider to authorize the change of service address. If the customer needs both locations to have power for a certain period of time, the customer has two options. One is to contact and verify with their electric provider the period of time for the overlap. Another option is to enroll in a new plan for service at the new residence. If the old residence is under contract, the customer will need to contact the electric provider about any potential cancellation fees.
The past usage from your home or business is the best way for TrueCost to do its math and present you with an estimate of the cost of the plans you're considering. Instead of running calculations using some standard profile that is shared by thousands other electricity consumers, we can -- with your permission -- pull in your actual past usage and get pricing that is more personalized to your consumption habits.
From a process standpoint, the meter number is matched with your ESI number as a way of validating that we have you tied to the right account. Since a meter number is not public information, your sharing it with us is a way of validating that you personally give us permission to retrieve the usage information for that premise.
Green energy, also known as renewable energy, is power that is generated from eco-friendly resources such as solar, wind and water. Customers can select electric plans that contain a mix of green and non-green sources or plans that are up to 100-percent green. These plans often come with a "green premium." To understand what green premium is currently being charged on electric plans, please refer to the CenterPoint Energy Electric Price Index.