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Our TrueCost representatives are knowledgeable about the electric industry and are a reliable source for energy information and efficiency advice for consumers.
Still need help? Give us a call at 800-461-3056 (Monday – Friday 8 a.m. to 5 p.m. Central Standard Time) or email us your question.
Consumers who switch their electric plans through TrueCost do not pay fees of any kind to TrueCost. The electric companies who sell electric plans pay a flat fee to TrueCost to post their plans to the site.
In certain cases, you may be charged by your Transmission and Distribution Utility (TDU) or your current electric company in certain cases.
If you currently live at the same address and are requesting to change from your current electric company to a new one at the next available date, this iscalled a standard switch. There are no fees to perform a standard switch order. If you self-select your switch date, your TDU may charge a fee to accommodate the out-of-cycle meter read for the final electric bill with your former electric company.
Also, if you are currently under a contract with an electric company, there may be fees associated with cancelling your current contract before its end date. Check with your current electric company to determine any fees involved or whether you are under contract with them.
If you are a new customer and are moving to a new address and need to have service turned on, there are fees associated with connecting the new service. Your TDU will charge your new electric company a fee to turn on the service, which will be passed through to you on your first bill. The new electric company should be able to give you more details about the fee itself, as well as the amount.
A variable rate plan is a retail electric product the price of which may vary according to a method determined by the Retail Electric Provider. The rate method must be explained on the product's Electricity Facts Label (EFL). For residential customers, a variable price product can only be a month-to-month contract.
It depends on your credit and the policies of the Retail Electric Provider (REP) that you select. Retail Electric Providers share their policies with TrueCost so that we can better match customers with plans. Details concerning deposits and credit requirements for your provider can be found on the Terms of Service Agreement (TOSA) for the plans that interest you.
Payment options depend on the Retail Electric Provider you choose and the plan you sign up for. Some plans, for example, may require you to pay by bank draft or credit card on a certain day each month. To make sure you have all the facts about your payment options, read the plan’s Terms of Service Agreement (TOSA), which must list your options for payment.