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TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

Our TrueCost representatives are knowledgeable about the electric industry and are a reliable source for energy information and efficiency advice for consumers. 

Still need help? Give us a call at 800-461-3056 (Monday – Friday 8 a.m. to 5 p.m. Central Standard Time) or email us your question.

Category: Pricing and Fees

Will I be charged a fee if I request to be switched to a different Retail Electric Provider through TrueCost?

What's the difference between a variable rate plan and an indexed rate plan?

Why does TrueCost show rates by monthly and yearly cost in addition to cents-per-kilowatt hour?

Do I have to pay a deposit in order to switch electric plans?

Do electric plans have various payment options?

What is included in the prices shown on the CenterPoint Energy Electric Price Index?

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