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TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

Our TrueCost representatives are knowledgeable about the electric industry and are a reliable source for energy information and efficiency advice for consumers. 

Still need help? Give us a call at 800-461-3056 (Monday – Friday 8 a.m. to 5 p.m. Central Standard Time) or email us your question.

Category: Switching Electric Companies

What happens if the Retail Electric Provider / electric company I use goes out of business? Will I be without power?

Do I have to put down a deposit in order to switch electric plans?

How long does a switch usually take?

Can I switch electric plans and/or retail electric providers any time during the year?

What is a switch hold?

How is a switch hold removed?

Do I have to notify my electric provider if I am moving?

Do I have to notify my current provider if I am switching?

Can I switch providers before the end of my current electric contract?

Why does ERCOT mail postcards to customers when they switch?

How do I know my plan's expiration date?

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