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These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.

Electric Company: Discount Power

Plan Name: Green Budget - 36

Submitted on 05/20/2017 by

Comments: I may have misunderstood the web site, but it appeared that you have to make a payment before you can set up auto payment. So I made an immediate payment before the due date, and set up for auto payment. On the first payment they charged me a $5 manual payment fee. It seems like a catch-22 so they can charge $5. Hence, they lost one star.


Electric Company: TriEagle Energy

Plan Name: Eagle 36 *VIP*

Submitted on 05/15/2017 by

Comments: Only one month, but so far so good. I especially like the weekly usage email, full of lots of good information.....and an estimated monthly bill.


Electric Company: Frontier Utilities

Plan Name: Truly Green 6+

Submitted on 05/13/2017 by



Electric Company: TriEagle Energy

Plan Name: Eagle 36

Submitted on 05/11/2017 by



Electric Company: Power Express

Plan Name: H Town12 Green

Submitted on 05/10/2017 by

Comments: My experience has been excellent with Power Express!


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 05/09/2017 by



Electric Company: Tara Energy

Plan Name: Tara Web 24

Submitted on 05/09/2017 by

Comments: Trouble free service and billing.


Electric Company: TriEagle Energy

Plan Name: Eagle 12 *VIP*

Submitted on 05/02/2017 by



Electric Company: Amigo Energy

Plan Name: Plan not specified

Submitted on 05/01/2017 by

Comments: They have the worst late payment "system" I've ever seen. Sending shutoff notices 1 week after due date, and thus setting off the disconnection fee.


Electric Company: Tara Energy

Plan Name: Assurance - 12

Submitted on 05/01/2017 by

Comments: Good Rate and very good service


Electric Company: Bounce Energy

Plan Name: Terrific 12

Submitted on 04/29/2017 by

Comments: I was to get a credit when I completed 12 months of on-time payments. After 12 months I contacted them regarding this and was told that it would not be provided until the next 1 or 2 billing cycles. I had to remain a customer until then or not receive the credit. If I were to switch then I would lose the credit. Feel this was misleading and I told them so. I went another month with them, got the credit, and am now switching.


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 04/29/2017 by



Electric Company: StarTex Power

Plan Name: 6 Month Usage Bill Credit

Submitted on 04/28/2017 by

Comments: Didn't tell me my plan ended and it went from $91 to $333. TrueCost showed StarTex at 6.7c but StarTex would only offer me 10.4c.


Electric Company: Amigo Energy

Plan Name: Basics 12

Submitted on 04/28/2017 by

Comments: We had the AMIGO 12 Basics this year and we've been very happy with the service, the communication and the billing. Our bills have been even lower than True Cost estimated and lower than they had been with the last two companies. They send weekly emails showing your daily usage and your estimated monthly costs.


Electric Company: Discount Power

Plan Name: Budget 12

Submitted on 04/27/2017 by



Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 04/27/2017 by

Comments: Quite good experience with Discount Power. During previous year there were no issues related to this provider. Very satisfied.


Electric Company: Spark Energy

Plan Name: Choice 6

Submitted on 04/26/2017 by

Comments: Everything's fine.


Electric Company: TriEagle Energy

Plan Name: Eagle 12

Submitted on 04/25/2017 by

Comments: No issues in the last year.. hope to continue, but with lesser energy cost, compared to others....


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 04/25/2017 by

Comments: Discount Power offers great rates and their customer service is responsive. One big issue i have is the $5 fee for manual payments (which is not added onto the commercial accounts). Even though I have opted for electronic notifications and pay the bill online & on time every month, I still cannot get them to waive the fee. They explained that in order to have the fee removed I have to go one step further and allow them to automatically draft/debit my account, which would be okay if the amount was constant every month. Since it varies each month, this is not an option for auto-draft from my bill pay checking account.


Electric Company: Discount Power

Plan Name: Green Budget - 24

Submitted on 04/25/2017 by



Electric Company: StarTex Power

Plan Name: Plan not specified

Submitted on 04/24/2017 by



Electric Company: Discount Power

Plan Name: Budget 36

Submitted on 04/21/2017 by

Comments: This is my 8th power provider in 10 years and probably the easiest to sign up with and not have all of the hidden charges that most providers have. I signed for the 8.5 cents per for 36 months, and that's what I pay, very close to that. I previously signed with a competitor for 7.9 cents for 36 months, and paid closer to 10 cents. A comparable bill between the two providers was about $40 difference a month.


Electric Company: Discount Power

Plan Name: Budget 12

Submitted on 04/20/2017 by

Comments: Great Rates. No outages ever. Great customer service. I would recommend this provider to anyone.


Electric Company: Amigo Energy

Plan Name: Basics 12

Submitted on 04/18/2017 by



Electric Company: Discount Power

Plan Name: Budget 12

Submitted on 04/18/2017 by

Comments: I have been with Discount Power only a little over a month, so it is a little early to give them an informed review. However, so far seems as if I am getting a better deal with Discount Power than who I was with for the previous 45 years. The only negative is their Website, which is not very intuitive. I recently needed to update my credit card info (new expiration date) so I logged in to My Account. Normally a well designed Website would provide a way to simply update the Expiration Date, but not this one. I had to call their Customer Support Representative who informed me that I would have to completely input the total card info again. I did this but there was no Button such as "Submit" that would indicate that the data was accepted. Plus there was no indication whether or not I needed to reenter other personal data on that page. I wanted to go back a page , but every time I clicked on my Back Arrow it would log me out and I would have to login again. I called the Representative again who informed me I needed to enter only the card data, and then she checked and the change had not occurred. I replied that I had done every thing she had told me to do. I then gave her the card data for her enter manually, but she told me the Security code on the card needed to be a three digit number, not a four digit one. I gave her the correct one and she entered the data, then checked and the change had been made. A better designed Website would have recognized my error and highlighted the Security Code Field data in red letters with a note something like "Bad Security Code entered". Lastly, it would be nice to have a "Submit" Button at the bottom of the page to Click on when I had finished entering the data.


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 04/18/2017 by



Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 04/17/2017 by



Electric Company: Discount Power

Plan Name: Green Budget - 24

Submitted on 04/16/2017 by

Comments: So far, all good.


Electric Company: TriEagle Energy

Plan Name: Green Eagle 24

Submitted on 04/15/2017 by

Comments: When I switched from TXU to TriEagle, TriEagle's rate per kWh was higher than what I had with TXU, but my actual monthly bills dropped by almost half. I just re-signed with a 2-year contract. I'm very happy with them.


Electric Company: Spark Energy

Plan Name: Choice 6

Submitted on 04/15/2017 by

Comments: Out of all the choices I had at the time Spark Energy was the best rate, which is very important.


Electric Company: Bounce Energy

Plan Name: Tremendous 24

Submitted on 04/14/2017 by

Comments: great


Electric Company: Power Express

Plan Name: H Town12

Submitted on 04/12/2017 by

Comments: No issues, placed my order for a 12 month contract, auto paid every month, had no need to call customer service.


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 04/07/2017 by

Comments: I have been with Discount Power now for approx 9 months, i didn't have any problems switching over and no problems at all with them since i signed up. just call them at the beginning after you sign up like 15days after and set up your auto payment, don't try to do it yourself, have them do it or you will incur the $5 penalty.


Electric Company: StarTex Power

Plan Name: 6 Month Usage Bill Credit

Submitted on 04/04/2017 by



Electric Company: Gexa Energy

Plan Name: Plan not specified

Submitted on 04/03/2017 by

Comments: Very difficult to navigate their web site (links like "renewal of service" are disabled and direct customers to unattended phone numbers. Renewal process is incredibly difficult and very, very expensive. Teaser rate plans are great, but plan to switch to another service provider at the end of the sign-up term.


Electric Company: Power Express

Plan Name: H Town24 Green

Submitted on 03/31/2017 by



Electric Company: Discount Power

Plan Name: Green Budget - 24

Submitted on 03/31/2017 by

Comments: Switch was fine but I really don't like the way that the payments have been going. It would be GREAT if I could add them to my bill pay from my bank like I did with reliant... I got a disconnect notice long after I paid my bill and actually paid it a second time to make sure. When I called them the system was down and they could not help me the first time.


Electric Company: Spark Energy

Plan Name: Sure Saver 12

Submitted on 03/31/2017 by

Comments: no surprises!


Electric Company: Tara Energy

Plan Name: Assurance - 12

Submitted on 03/31/2017 by

Comments: I have been very happy with them


Electric Company: TriEagle Energy

Plan Name: Eagle 24

Submitted on 03/28/2017 by

Comments: So far, I am extremely pleased with the service and price.


Electric Company: Spark Energy

Plan Name: Choice 6

Submitted on 03/28/2017 by

Comments: So far I am very impressed, bills are clear and there is significant time from receipt to payment due that we can pay by mail and not have to be concerned about the delay in receipt and posting of thepayment like we did withthe last provider.


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 03/24/2017 by

Comments: Transferring my electric service from Summer Energy to Discount Power was a seamless operation thru True Cost. Discount has an efficient website and their communication to me via e-mails to begin service was clear and concise. The best part was the fact that Discount does not charge a fee if electric usage falls below 1000 kwh monthly.


Electric Company: Power Express

Plan Name: H Town12

Submitted on 03/21/2017 by

Comments: This company has been the best we have had in Texas. There are no hidden fees, customer service is outstanding, and we have had the lowest electrical bills in the summer than ever! I would highly recommend them.


Electric Company: TriEagle Energy

Plan Name: Eagle 36

Submitted on 03/20/2017 by



Electric Company: TriEagle Energy

Plan Name: Green Eagle 12

Submitted on 03/20/2017 by

Comments: Hassle-free customer service, top notch. And wind energy to boot!


Electric Company: Amigo Energy

Plan Name: Basics 12

Submitted on 03/19/2017 by

Comments: Service was good and prices at the time of service reasonable.


Electric Company: Power Express

Plan Name: H Town24 Green

Submitted on 03/16/2017 by

Comments: Love knowing how much electricity I am using daily and selecting my energy provider using real numbers.


Electric Company: Spark Energy

Plan Name: Green Price Protect 12

Submitted on 03/15/2017 by



Electric Company: Summer Energy

Plan Name: Plan not specified

Submitted on 03/13/2017 by



Electric Company: Power Express

Plan Name: H Town12 Green

Submitted on 03/13/2017 by

Comments: I have received excellent service thus far. Rates are excellent!