Electric Company Reviews provided by myTrueCost.com
Welcome to TrueCost
Create Profile Login
TrueCost Electric Portal

Recent Customer Reviews
Check out what customers are saying

These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.

Electric Company: Spark Energy

Plan Name: Choice 6

Submitted on 04/26/2017 by

Comments: Everything's fine.


Electric Company: TriEagle Energy

Plan Name: Eagle 12

Submitted on 04/25/2017 by

Comments: No issues in the last year.. hope to continue, but with lesser energy cost, compared to others....


Electric Company: Discount Power

Plan Name: Green Budget - 24

Submitted on 04/25/2017 by



Electric Company: StarTex Power

Plan Name: Plan not specified

Submitted on 04/24/2017 by



Electric Company: Discount Power

Plan Name: Budget 36

Submitted on 04/21/2017 by

Comments: This is my 8th power provider in 10 years and probably the easiest to sign up with and not have all of the hidden charges that most providers have. I signed for the 8.5 cents per for 36 months, and that's what I pay, very close to that. I previously signed with a competitor for 7.9 cents for 36 months, and paid closer to 10 cents. A comparable bill between the two providers was about $40 difference a month.


Electric Company: Discount Power

Plan Name: Budget 12

Submitted on 04/20/2017 by

Comments: Great Rates. No outages ever. Great customer service. I would recommend this provider to anyone.


Electric Company: Amigo Energy

Plan Name: Basics 12

Submitted on 04/18/2017 by



Electric Company: Discount Power

Plan Name: Budget 12

Submitted on 04/18/2017 by

Comments: I have been with Discount Power only a little over a month, so it is a little early to give them an informed review. However, so far seems as if I am getting a better deal with Discount Power than who I was with for the previous 45 years. The only negative is their Website, which is not very intuitive. I recently needed to update my credit card info (new expiration date) so I logged in to My Account. Normally a well designed Website would provide a way to simply update the Expiration Date, but not this one. I had to call their Customer Support Representative who informed me that I would have to completely input the total card info again. I did this but there was no Button such as "Submit" that would indicate that the data was accepted. Plus there was no indication whether or not I needed to reenter other personal data on that page. I wanted to go back a page , but every time I clicked on my Back Arrow it would log me out and I would have to login again. I called the Representative again who informed me I needed to enter only the card data, and then she checked and the change had not occurred. I replied that I had done every thing she had told me to do. I then gave her the card data for her enter manually, but she told me the Security code on the card needed to be a three digit number, not a four digit one. I gave her the correct one and she entered the data, then checked and the change had been made. A better designed Website would have recognized my error and highlighted the Security Code Field data in red letters with a note something like "Bad Security Code entered". Lastly, it would be nice to have a "Submit" Button at the bottom of the page to Click on when I had finished entering the data.


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 04/18/2017 by



Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 04/17/2017 by



Electric Company: Discount Power

Plan Name: Green Budget - 24

Submitted on 04/16/2017 by

Comments: So far, all good.


Electric Company: TriEagle Energy

Plan Name: Green Eagle 24

Submitted on 04/15/2017 by

Comments: When I switched from TXU to TriEagle, TriEagle's rate per kWh was higher than what I had with TXU, but my actual monthly bills dropped by almost half. I just re-signed with a 2-year contract. I'm very happy with them.


Electric Company: Spark Energy

Plan Name: Choice 6

Submitted on 04/15/2017 by

Comments: Out of all the choices I had at the time Spark Energy was the best rate, which is very important.


Electric Company: Bounce Energy

Plan Name: Tremendous 24

Submitted on 04/14/2017 by

Comments: great


Electric Company: Power Express

Plan Name: H Town12

Submitted on 04/12/2017 by

Comments: No issues, placed my order for a 12 month contract, auto paid every month, had no need to call customer service.


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 04/07/2017 by

Comments: I have been with Discount Power now for approx 9 months, i didn't have any problems switching over and no problems at all with them since i signed up. just call them at the beginning after you sign up like 15days after and set up your auto payment, don't try to do it yourself, have them do it or you will incur the $5 penalty.


Electric Company: StarTex Power

Plan Name: 6 Month Usage Bill Credit

Submitted on 04/04/2017 by



Electric Company: Gexa Energy

Plan Name: Plan not specified

Submitted on 04/03/2017 by

Comments: Very difficult to navigate their web site (links like "renewal of service" are disabled and direct customers to unattended phone numbers. Renewal process is incredibly difficult and very, very expensive. Teaser rate plans are great, but plan to switch to another service provider at the end of the sign-up term.


Electric Company: Veteran Energy

Plan Name: Loyalty 24 Month

Submitted on 04/03/2017 by

Comments: Flawless service for the past two years.


Electric Company: Power Express

Plan Name: H Town24 Green

Submitted on 03/31/2017 by



Electric Company: Discount Power

Plan Name: Green Budget - 24

Submitted on 03/31/2017 by

Comments: Switch was fine but I really don't like the way that the payments have been going. It would be GREAT if I could add them to my bill pay from my bank like I did with reliant... I got a disconnect notice long after I paid my bill and actually paid it a second time to make sure. When I called them the system was down and they could not help me the first time.


Electric Company: Spark Energy

Plan Name: Sure Saver 12

Submitted on 03/31/2017 by

Comments: no surprises!


Electric Company: Tara Energy

Plan Name: Assurance - 12

Submitted on 03/31/2017 by

Comments: I have been very happy with them


Electric Company: TriEagle Energy

Plan Name: Eagle 24

Submitted on 03/28/2017 by

Comments: So far, I am extremely pleased with the service and price.


Electric Company: Spark Energy

Plan Name: Choice 6

Submitted on 03/28/2017 by

Comments: So far I am very impressed, bills are clear and there is significant time from receipt to payment due that we can pay by mail and not have to be concerned about the delay in receipt and posting of thepayment like we did withthe last provider.


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 03/24/2017 by

Comments: Transferring my electric service from Summer Energy to Discount Power was a seamless operation thru True Cost. Discount has an efficient website and their communication to me via e-mails to begin service was clear and concise. The best part was the fact that Discount does not charge a fee if electric usage falls below 1000 kwh monthly.


Electric Company: Power Express

Plan Name: H Town12

Submitted on 03/21/2017 by

Comments: This company has been the best we have had in Texas. There are no hidden fees, customer service is outstanding, and we have had the lowest electrical bills in the summer than ever! I would highly recommend them.


Electric Company: TriEagle Energy

Plan Name: Eagle 36

Submitted on 03/20/2017 by



Electric Company: TriEagle Energy

Plan Name: Green Eagle 12

Submitted on 03/20/2017 by

Comments: Hassle-free customer service, top notch. And wind energy to boot!


Electric Company: Amigo Energy

Plan Name: Basics 12

Submitted on 03/19/2017 by

Comments: Service was good and prices at the time of service reasonable.


Electric Company: Power Express

Plan Name: H Town24 Green

Submitted on 03/16/2017 by

Comments: Love knowing how much electricity I am using daily and selecting my energy provider using real numbers.


Electric Company: Spark Energy

Plan Name: Green Price Protect 12

Submitted on 03/15/2017 by



Electric Company: Summer Energy

Plan Name: Plan not specified

Submitted on 03/13/2017 by



Electric Company: Power Express

Plan Name: H Town12 Green

Submitted on 03/13/2017 by

Comments: I have received excellent service thus far. Rates are excellent!


Electric Company: Spark Energy

Plan Name: Choice 6

Submitted on 03/11/2017 by



Electric Company: StarTex Power

Plan Name: 6 Month Usage Bill Credit

Submitted on 03/10/2017 by



Electric Company: Tara Energy

Plan Name: Plan not specified

Submitted on 03/09/2017 by

Comments: I am getting an incredible deal and I am now wondering how these guys are staying in business. The plan I have is not available anymore, but I'll be happy to renew with Tara if they are competitive in June.


Electric Company: Discount Power

Plan Name: Green Budget - 12

Submitted on 03/07/2017 by

Comments: I saved an incredible amount of money using Discount Power this year! Absolutely no issues either.


Electric Company: Frontier Utilities

Plan Name: Plan not specified

Submitted on 03/02/2017 by

Comments: This company has been OK compared to whats out there as of 01-01-2017.. I have been a bit in question on a few Kwh usage charges on a few months, however, the overall 9.5kwh I pay has been ok without any hidden TDU charges and other sneaky charges these companies try to hit customers with.


Electric Company: TriEagle Energy

Plan Name: Eagle 36

Submitted on 02/27/2017 by



Electric Company: StarTex Power

Plan Name: 6 Month Additional Credit

Submitted on 02/26/2017 by

Comments: Great rates. Awesome customer service . When I had to renew they called me. They still beat all others


Electric Company: Veteran Energy

Plan Name: Secure 6 Month

Submitted on 02/24/2017 by



Electric Company: Spark Energy

Plan Name: Choice 6

Submitted on 02/23/2017 by

Comments: They told me the new contract did not go through because I was a current customer. I went in to renew not a new customer and they failed to inform me until I got my first bill at 0.25 cent per kilowatt.


Electric Company: Veteran Energy

Plan Name: Secure 12 Month

Submitted on 02/21/2017 by



Electric Company: Spark Energy

Plan Name: Sure Saver 12

Submitted on 02/20/2017 by

Comments: Been very happy with Spark Energy, no issues.


Electric Company: YEP Energy

Plan Name: Plan not specified

Submitted on 02/17/2017 by

Comments: Had zero problems both with switching to this provider four years ago and with subsequent service and billing.


Electric Company: StarTex Power

Plan Name: 6 Month Usage Bill Credit

Submitted on 02/16/2017 by



Electric Company: Amigo Energy

Plan Name: Basics 12

Submitted on 02/16/2017 by

Comments: Amigo Energy is online friendly and sends my monthly bill via email along with weekly energy usage metrics. They also notify me when my plan is about to expire so that I do not get put in a higher rate plan by default. I have been able to handle all payments online and have had no need to contact them for customer service.


Electric Company: Discount Power

Plan Name: Budget 12

Submitted on 02/15/2017 by



Electric Company: Power Express

Plan Name: H Town12

Submitted on 02/14/2017 by