Entrust Energy Reviews provided by myTrueCost.com

Verified Reviews

These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.


Plan Name: Plan not specified

Submitted on 07/27/2016 by



Plan Name: Plan not specified

Submitted on 07/27/2016 by

Comments: I find Entrust very competitive and I have not had any issues or surprises from them.


Plan Name: Plan not specified

Submitted on 04/13/2016 by



Plan Name: Entrust Commercial 12 Plan

Submitted on 10/06/2014 by

Comments: Entrust offered a reasonable rate, but it's online service for "commercial" customers is almost non-existent. I'm a very small business user and like to keep my records in digital format. Having to work with paper bills in a digital age is backward and very unpleasant. By now, Entrust should have entered the 21st century, but so far it hasn't. I can't recommend Entrust.


Plan Name: Entrust 3

Submitted on 08/09/2014 by

Comments: After my three month contract ended, they would not allow me to enroll in another 3 month plan. They said renewals were one year minimum. My lease is up in 3 months, so they lost a previously happy customer.


Plan Name: Plan not specified

Submitted on 07/20/2014 by

Comments: I am very happy with Entrust. I signed up for a 3 month plan based on what I learned from the TrueCost site. The fees from my previous provider were very high, even though their rate was good. My bill is approximately half what I paid with my previous provider.


Plan Name: Plan not specified

Submitted on 07/12/2014 by



Plan Name: Plan not specified

Submitted on 07/03/2014 by

Comments: At this time, Entrust energy does not have paperless billing. You can pay your bill online, but you will still receive a paper bill in the mail.


Plan Name: Plan not specified

Submitted on 03/21/2014 by

Comments: Great customer service. Online bill pay is convenient and quick.


Plan Name: Entrust 6

Submitted on 12/26/2013 by

Comments: Power has worked and bills are fine.


Plan Name: Entrust 12

Submitted on 10/18/2013 by

Comments: I've had no problems or concerns with this provider. Bills are clear and their website is very user friendly!


Plan Name: Entrust 6

Submitted on 09/07/2013 by

Comments: So far so good! My bills are lower. I am glad I switched.


Plan Name: Entrust 6

Submitted on 09/02/2013 by

Comments: No issues.


Plan Name: Entrust 3

Submitted on 08/14/2013 by

Comments: Bad... We renewed the contract after three months, but then we found out that the amount due every month became really high -- nearly twice as much as the amount due in the last year. I will definitely switch to another company after the contract expires.


Plan Name: Entrust 3

Submitted on 03/16/2013 by



Plan Name: Entrust 6

Submitted on 12/21/2012 by



Plan Name: Plan not specified

Submitted on 09/28/2012 by

Comments: Great customer service. If I ever have a question about my bill, an agent is easily accessible - and there is not a fee.


Plan Name: Plan not specified

Submitted on 09/18/2012 by

Comments: I have been with this company for almost a year and happy with their service. I get the bills on time and there are no hidden fees, everything is specified clearly. I had a question about the meter charge and their customer service provided quick help. I have also noticed that their rates are much less especially in summer. I will renew with them.


Plan Name: Plan not specified

Submitted on 09/18/2012 by

Comments: Entrust Energy is a great provider. My bill is lower and I can see exactly what my energy charges are versus wth CenterPoint charges. Customer service has been very helpful especially during my renewal.


Plan Name: Plan not specified

Submitted on 09/17/2012 by

Comments: I was so pleased with the simplicity of signing up and great the customer service. When I received me first statement I was blown away by the savings!


Plan Name: Plan not specified

Submitted on 09/17/2012 by

Comments: Entrust Energy has been the best electricity provider I've had. I like that they are a Texas based company and have never had an issue with any bill.


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