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American Light and Power Customer Reviews
Check out what American Light and Power customers are saying

These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.

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Plan Name: Smart Power 12 TC

Submitted on 06/18/2018 by

Comments: I liked the ease of the transition and the customer service is great.

Plan Name: Smart Power 12 TC

Submitted on 10/01/2015 by

Comments: Signup with TrueCost was seamless, and we had no issues with American Light & Power (never had to contact).

Plan Name: Smart Power 12 TC

Submitted on 01/24/2015 by

Comments: Minor issues with sign up and first bill, but resolved promptly by AL&P.

Plan Name: Smart Power 12 TC

Submitted on 01/11/2015 by

Comments: So far so good. Only been with them for 1 month, but the electric provider has very little to do with the end user. All they do is inject power on the grid. CenterPoint maintains the lines and delivers the power and fixes the lines when they go down. The generator just gets the meter reading from CNP and bills your credit card. You don't show up at their storefront and bring home a bucket of electricity and interact with the generator. Switch providers as soon as you can [but make sure you're not in a contract] to save money using this TrueCost portal. Look at the seasonal rate cycles and switch when the price is lower and do not choose a plan that ends when the price is historically high. The 6 month plans look good until you realize they may end when the cost is high. Pick a term that will let you renew or switch when the price is low. As a disclaimer, I work for CenterPoint and I have been there since it was HL&P in the 1970's. By switching providers, you will save a little money. You will not put your kids through college with the savings, but you can go out to dinner a couple of times.

Plan Name: Smart Power 24 TC

Submitted on 12/18/2014 by

Comments: It is very early in the contract; however I a very happy with the service and the savings.

Plan Name: Smart Power 24 TC

Submitted on 12/14/2014 by

Plan Name: Smart Power 24 TC

Submitted on 12/07/2014 by

Plan Name: Smart Power 12 TC

Submitted on 11/16/2014 by

Comments: The TrueCost Portal was extremely helpful; previously, I had been analyzing the costs manually. The transition to American Light and Power's Smart Power 12 TC plan was seamless and, thus far, the service and cost meet my expectations.

Plan Name: Smart Power 12 TC

Submitted on 10/26/2014 by

Comments: too soon to know

Plan Name: Smart Power 12 TC

Submitted on 07/12/2014 by

Comments: Appears to be zero issues.

Plan Name: Smart Power 12 TC

Submitted on 05/19/2014 by

Comments: Good pricing. This was the first time I signed up with my credit card on TrueCost...AL&P set me up for automatic payments when they did my switch, so I didn't have to deal with that separately.

Plan Name: Smart Power 12 TC

Submitted on 05/04/2014 by

Plan Name: Smart Power 12 TC

Submitted on 04/23/2014 by

Plan Name: Smart Power 36 TC

Submitted on 03/10/2014 by

Comments: So far, American Light and Power has been a great provider and the transition to them was seamless. I haven't had to use customer support so I can't comment on their performance but because I haven't had to use them speaks volumes for the process. My only complaint is because of the transfer date and the billing cycles, I didn't use enough electricity during the billing cycles and had to pay the month service fee. Al in all, great company so far...

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About This Company

Average Rating
With headquarters in Houston, Texas, American Light & Power is proud to be the electric supplier of choice to residential and commercial customers across this great state since 2007.
We believe deregulation in Texas has been and will continue to be a success. With the freedom to choose, American Light & Power wants to be your electricity provider. We can save you money every month, whether you're running the air conditioner around the clock in the summer, or powering your holiday displays in the winter. We know low energy rates are at the top of your list when choosing an electricity provider and we offer a wide range of plans from short term to long term to meet your low cost electricity needs.
Your interest remains at the top of our list, from competitive electricity rates and plan options, to reliable and easy to understand electricity bills, to friendly customer service. We work hard to build long lasting relationships with each and every one.
We are committed to providing you and your family with the best service possible, so choose American Light & Power as your electricity provider today!

Source: American Light and Power