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Bounce Energy Customer Reviews
Check out what Bounce Energy customers are saying

These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.

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Plan Name: Plan not specified

Submitted on 08/05/2016 by

Comments: When I decided to change plans long after my contract had expired Bounce jacked up the rate of my last months billing with them. I will never use Bounce again even if they had the best rate.


Plan Name: Organic Power Fixed 12

Submitted on 06/07/2016 by



Plan Name: Easy Fixed 3

Submitted on 04/21/2016 by



Plan Name: Terrific 12

Submitted on 02/22/2016 by



Plan Name: Plan not specified

Submitted on 01/29/2016 by



Plan Name: Terrific 12

Submitted on 12/29/2015 by

Comments: Poor customer service. Tried to move and was told that I could not transfer my service to my new address that I had to sign a new contract for another year at a higher rate. Very unhappy with my correspondence with this company several problems within the past 8 months. Will not use again!!!


Plan Name: Terrific 12

Submitted on 10/04/2015 by

Comments: No problems at all during the last two years.


Plan Name: Plan not specified

Submitted on 09/06/2015 by



Plan Name: Plan not specified

Submitted on 07/23/2015 by



Plan Name: Terrific 12

Submitted on 07/14/2015 by



Plan Name: Terrific 12

Submitted on 06/16/2015 by

Comments: My first bill was HALF of what I used to pay, and yes, it was for an entire month's service. I hope this trend continues. Switching was effortless and I'm happy to have a new provider after 4 years.


Plan Name: Terrific 12

Submitted on 06/09/2015 by

Comments: I have recently switched to Bounce Energy and so far, so good. My bill is substantially lower than it had been and I especially like the weekly usage summary the company provides, which also gives me an estimate of how much the bill will be. This allows me to prepare for the expense, as well as better monitor my electric usage. I would recommend this electric provider to others.


Plan Name: Organic Power Fixed 6

Submitted on 06/07/2015 by

Comments: This company has a terrible website. I tried to create an account to set up auto-bill, and it does not work. I tried in every single major browser, and still the crappy Javascript hangs. Because of this, I have to make a single payment online every month, a pain. And it won't let me enter my American Express number, because the card-entry boxes are formatted only for Visa/MC. This is the worst experience I've ever had with an energy company.


Plan Name: Terrific 12

Submitted on 06/06/2015 by

Comments: I have been with BOUNCE for only two months. So far I have been satisfied.


Plan Name: Terrific 12

Submitted on 05/31/2015 by

Comments: Great service as always, plus the little extras. I've been their customer before, and did have to create a new account/password instead of just being able to use my old one.


Plan Name: Terrific 12

Submitted on 05/15/2015 by

Comments: Impressive website capabilities, seamless billing, clear invoices. I called customer support once and had no problem getting in touch with a helpful resource.


Plan Name: Plan not specified

Submitted on 04/24/2015 by

Comments: Overall, never had any issues. I've been with them for over 12 months and i've been a satisfied customer. I used this coupon code, 1589531, and got $75-$100 off my first bill! I've gotten free movie tickets and $50 visa gift card for paying on time every month! Highly recommended, considering I love all the free perks they give me :) I have a family of 5 in a 4 bedroom home, and as you can imagine that's a lot of electricity to be spent. My monthly bill in the summer time ranges from only about $125-$175 depending on the usage, which to me is AWESOME! Use Coupon Code: 1589531 for $75-$100 off your first bill. Just call them and let them know :) I've had many of my family and friends use that coupon code and all received the bill credit.


Plan Name: Plan not specified

Submitted on 12/18/2014 by



Plan Name: Plan not specified

Submitted on 09/16/2014 by

Comments: "thrify saver plan" at 9.3948 cents a kWh....yea. Right. I've got a bridge to sell you, too. What they don't tell you is that this months 'centerpoint energy fees' are a whopping $85.57, on top of the $176 spent for actual electricity.....making my total bill 265!!!! On the bill "The average price you paid for electric service this month; 14.1 cents/kWh! By the way, when you call their customer service before signing up for any plan, they can't give you more than just a vague idea of what 'additional charges' you may find on the bill. RIPOFF, thieves, and liars. Switched companies to one who knew exactly what their additional fees would be. Per the new company, my next bill will be about $80. Which will include ALL fees.


Plan Name: Organic Power Fixed 12

Submitted on 09/05/2014 by

Comments: Bounce did not send a reminder about expiration of my fixed rate contract and put me on a much higher monthly plan.


Plan Name: Plan not specified

Submitted on 08/25/2014 by

Comments: Ok, no loyalty price is higher than competition


Plan Name: Terrific 12

Submitted on 08/05/2014 by

Comments: Great company. Would have no problem continuing on a renewal; however, their renewal rates were not competitive.


Plan Name: Plan not specified

Submitted on 06/16/2014 by



Plan Name: Plan not specified

Submitted on 02/07/2014 by

Comments: With various rewards program including rewards for paying on-time every month, discounts for auto-pay/e-billing plus the ability to play with the build your own calculator to find their cheapest rate switching from Reliant Energy was a no brainer. I locked in a 15 month rate that was 20% cheaper than Reliant's best un-published plan. I picked e-billing option, auto pay, no thanks on Green and a 15 month fixed rate was the winning combo for me. Plus I got a $25 visa gift card at sign-up, quarterly rewards and a $50 credit after my first three months. Thanks to the rewards program and cheaper rates I'm saving about $250/year over Reliant Energy. The only downside is I usually have to wait a few minutes before I can talk to someone. They should improve that a bit. I highly suggest you make the switch to Bounce Energy and you won't regret it!


Plan Name: Plan not specified

Submitted on 02/03/2014 by

Comments: Awesome website, sends you emails on weekly usage and cost...I love it!


Plan Name: Plan not specified

Submitted on 01/17/2014 by



Plan Name: Easy Fixed 3

Submitted on 01/08/2014 by



Plan Name: Plan not specified

Submitted on 12/24/2013 by

Comments: Never had a problem with Bounce.


Plan Name: Easy Fixed 3

Submitted on 12/02/2013 by



Plan Name: Plan not specified

Submitted on 11/05/2013 by

Comments: They are AWESOME!!


Plan Name: Plan not specified

Submitted on 09/28/2013 by

Comments: Good customer service, but they are always cross marketing other products to you.


Plan Name: Plan not specified

Submitted on 09/16/2013 by

Comments: No longer provide good price for their service.


Plan Name: Plan not specified

Submitted on 08/09/2013 by

Comments: Bounce Energy's bills look like junk mail with the auto 3 digit 770 prefix before my address.


Plan Name: Easy Fixed 3

Submitted on 05/25/2013 by

Comments: Great service, quick customer service, great pricing cutting my bills almost in half.


Plan Name: Plan not specified

Submitted on 04/29/2013 by

Comments: I have been satisfied and feel well served by Bounce Energy.


Plan Name: Easy Fixed 3

Submitted on 12/24/2012 by

Comments: It takes them a long time to process payments. Had my bank send check 11/29. They did not process until 12/10 and still charged a late fee. I believe they are not efficient in handling payments.


Plan Name: Fantastic Fixed 6

Submitted on 12/13/2012 by

Comments: Great! My electric bill was cut more than in half. Refer a friend was great... $50 off always helps. Wonderful customer service as well!


Plan Name: Plan not specified

Submitted on 11/29/2012 by

Comments: very happy every thing so far very smooth


Plan Name: Plan not specified

Submitted on 11/27/2012 by



Plan Name: Fantastic Fixed 6

Submitted on 11/10/2012 by

Comments: The reports and information Bounce provides is second to none. The weekly consumer email provides detailed electricity consumption information on my home that can be immediately applied to helping me reduce costs.


Plan Name: Organic Power Fixed 6

Submitted on 11/07/2012 by



Plan Name: Fantastic Fixed 6

Submitted on 10/27/2012 by



Plan Name: Easy Fixed 3

Submitted on 10/01/2012 by

Comments: I really like the weekly email showing my daily electric usage.


Plan Name: Plan not specified

Submitted on 09/30/2012 by



Plan Name: Plan not specified

Submitted on 09/23/2012 by

Comments: It was very easy to switch. So far, I am very happy with Bounce Energy. I have only been with them for a little over one month. Time will tell. So far, so good.


Plan Name: Organic Power Fixed 12

Submitted on 09/14/2012 by

Comments: So far, so good. I haven't gotten a full month's bill yet. However, when trying to change my billing date, they were not very helpful! I have seen so many good reviews, I will wait another month to make up my mind.


Plan Name: Plan not specified

Submitted on 09/13/2012 by

Comments: Great rates! Great reward programs! Easy online account information! A heck of a lot better than Reliant Energy! My electric bill has been literally cut into half since switching to Bounce Energy.


Plan Name: Terrific 12

Submitted on 08/13/2012 by

Comments: It was easy to switch. First month's bill was significantly less than what I had paid the month before with another provider.


Plan Name: Plan not specified

Submitted on 07/30/2012 by

Comments: not very happy with my rates at this time


Plan Name: Easy Fixed 3

Submitted on 06/22/2012 by

Comments: This was a move-in and they did a good job getting the order done on short notice. That makes a big difference.


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About This Company

Average Rating
(52)
About Bounce Energy
Bounce Energy is a Texas based energy company that is committed to bringing value to our customers in the form of innovative plans and products, competitive pricing, guaranteed customer satisfaction, superior customer rewards, and reliable service.

Innovative Plans and Products
Bounce Energy provides you with many services and plans that are customizable for you and your needs. We go above and beyond to offer additional products and services to benefit our customers.

Competitive Pricing
Bounce Energy promises to provide competitive pricing and value.

Guaranteed Customer Satisfaction
If you ever need assistance, know that Bounce Energy Representatives are located right here in Texas to serve you. Additionally, you can always visit www.BounceEnergy.com to view your account online 24/7.

Superior Customer Rewards
Bounce Energy wants to thank our customers by providing customer rewards including unique promotions, the ability to earn airline miles, and additional discounts. Reliable Service - Bounce Energy sells reliable power and is licensed by the Public Utility Commission of Texas (PUCT) - Certificate No. 10162.

Source: Bounce Energy