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Discount Power Customer Reviews
Check out what Discount Power customers are saying

These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.

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Plan Name: Budget 12

Submitted on 02/15/2017 by



Plan Name: Green Budget - 12

Submitted on 02/04/2017 by

Comments: I love the rates prices customer service and how they keep you informed about your weekly use..


Plan Name: Budget 12

Submitted on 01/21/2017 by

Comments: Better than all available..... What is better about discount power is that their variable rate is the lowest (in most cases) and do not charge additional monthly plan fixed or per usage.


Plan Name: Budget 24

Submitted on 01/17/2017 by

Comments: I am very happy with the service and price.


Plan Name: Green Budget - 12

Submitted on 01/06/2017 by



Plan Name: Plan not specified

Submitted on 01/04/2017 by

Comments: Excellent customer service and prices.


Plan Name: Green Budget - 24

Submitted on 12/23/2016 by

Comments: I have had no issues with billing or service.


Plan Name: Plan not specified

Submitted on 12/18/2016 by



Plan Name: Green Budget - 12

Submitted on 11/12/2016 by

Comments: I have only had your services for two months. I haven't had any problems. TrueCost has helped me lower my electric bill.


Plan Name: Budget 24

Submitted on 11/07/2016 by



Plan Name: Budget 24

Submitted on 10/17/2016 by

Comments: As advertised, no min usage, good rate


Plan Name: Budget 24

Submitted on 10/09/2016 by

Comments: It was a no fuss no bother process. I am getting a good rate. I took it for 2 years. I am able to pay and receive bill online.


Plan Name: Green Budget - 24

Submitted on 10/09/2016 by

Comments: So far so good. Got the renewable power option I wanted for a competitive price.


Plan Name: Green Budget - 12

Submitted on 10/06/2016 by



Plan Name: Green Budget - 12

Submitted on 10/05/2016 by



Plan Name: Green Budget - 24

Submitted on 09/28/2016 by



Plan Name: Budget 18

Submitted on 09/25/2016 by

Comments: Signed up for an 8.4/kw and this bill is for 8.7 +tax. Not enough difference to talk about but it is not a good way to start on a new plan with a new company. It is still much less that the prior electric provider. This is the first time I used TrueCost to change, maybe next time it will be to a lesser amount.


Plan Name: Green Budget - 12

Submitted on 09/23/2016 by

Comments: Seems ok. Have to do direct debit to not get a $5 surcharge. Don't know exactly how I feel about that? Oopst on my first bill, they charged the surcharge and debited the payment. Corrected on this bill. The proof in a carrier is how bad they screw you at renewal time and you forget. So far no regrets, ask me again in 10 months.


Plan Name: Budget 12

Submitted on 09/22/2016 by

Comments: They provided good service, but they initially didn't tell me that I could save $5 per month by having automatic payments.


Plan Name: Budget 24

Submitted on 09/18/2016 by



Plan Name: Green Budget - 12

Submitted on 09/18/2016 by

Comments: Thus far, our experience with Discount Power has been good. Their customer service was helpful and friendly when signing up, and in a short time with them, they offered a reasonable rate.


Plan Name: Budget 12

Submitted on 09/14/2016 by



Plan Name: Green Budget - 24

Submitted on 09/12/2016 by

Comments: Poor communication and notifications. e-payment systems poor. No offer of balanced billing based on usage history with other service providers. Price is not all that low after fees.


Plan Name: Budget 9

Submitted on 09/09/2016 by

Comments: No problems, and good rate, I just got a slightly better rate by switching.


Plan Name: Green Budget - 12

Submitted on 08/29/2016 by

Comments: Discount power is great with low prices


Plan Name: Budget 24

Submitted on 08/29/2016 by



Plan Name: Budget 24

Submitted on 08/22/2016 by

Comments: I had some problems with setting up automatic payment and setting up an online account but, after several emails and phone calls, was able to resolve the issue(s). Price is right but customer service and website structure leave something to be derired.


Plan Name: Budget 18

Submitted on 08/15/2016 by

Comments: I've had Discount Power now for about 3 months. I'm paying exactly what I signed up for and I'm happy with them. The sign-up process was easy and straight-forward. Billing has worked and I've been billed correctly and charged correctly to my credit card via the autopay option. I've never had to call them about any issues so I can't say anything about that...and hopefully will never need to call them about any issues.


Plan Name: Budget 12

Submitted on 08/15/2016 by

Comments: Great company. Fixed and simple plan with no hidden charges.


Plan Name: Green Budget - 12

Submitted on 08/04/2016 by

Comments: The transition was seamless and easy to set up with auto pay. Utilized my phone to capture the image of the sign up form and emailed it straight from the phone. Got confirmation email back from customer service that same day. Appreciate the follow up. Since then, only a little over a month, the first bill has been paid with no issues on either end.


Plan Name: Green Budget - 12

Submitted on 08/01/2016 by

Comments: No distribution charge, so excellent for those who use little power


Plan Name: Budget 24

Submitted on 07/26/2016 by

Comments: Great rates and great service so far (2 months)


Plan Name: Green Budget - 12

Submitted on 07/25/2016 by

Comments: Super easy to sign up. No concealed fees. Very satisfied!


Plan Name: Plan not specified

Submitted on 07/15/2016 by

Comments: Great rates and service.


Plan Name: Green Budget - 12

Submitted on 07/10/2016 by



Plan Name: Green Budget - 12

Submitted on 07/09/2016 by

Comments: I had some issues with Centerpoint, but Discount Power was helpful in getting my connection rescheduled and my service connected.


Plan Name: Plan not specified

Submitted on 07/06/2016 by



Plan Name: Budget 12

Submitted on 07/06/2016 by

Comments: No problem with service but no one can explain why I am charged $60 a year to pay my bill on time every month via a bank draft. Because I choose not to leave my bank information online for Discount Power to freely bill and draft, I pay $5 a month. Punitive fee on everyone's account.


Plan Name: Green Budget - 12

Submitted on 07/05/2016 by

Comments: A very competitive rate, so far no service issues.


Plan Name: Budget 24

Submitted on 07/05/2016 by

Comments: Easy transition from previous provider. Problem with my credit card being canceled was easily addressed with a single phone call to customer service.


Plan Name: Budget 24

Submitted on 07/03/2016 by



Plan Name: Budget 12

Submitted on 07/01/2016 by

Comments: If you have low income, don't even think about having Discount Power.


Plan Name: Budget 12

Submitted on 06/29/2016 by

Comments: Quick and easy. Great rate.


Plan Name: Green Budget - 12

Submitted on 06/27/2016 by

Comments: Moved to Houston from out of state, so was a bit bewildered by the choices. Discount Power's plan seemed the simplest and easiest for me to understand and purchase. Everything went smoothly and have had no issues with the plan at all. Enrollment was quick and easy. Payment is done automatically. Get informed about my usage and my bills ahead of time, no surprises.


Plan Name: Budget 12

Submitted on 06/27/2016 by



Plan Name: Green Budget - 12

Submitted on 06/21/2016 by



Plan Name: Budget 12

Submitted on 06/18/2016 by



Plan Name: Budget 12

Submitted on 06/11/2016 by



Plan Name: Plan not specified

Submitted on 06/10/2016 by

Comments: Great Company and Plan, it's just running out. I want to renew and get a 24 month plan, They want $62 to make the change. I'm 78 years old, I would like some forgiveness on this amount.


Plan Name: Green Budget - 12

Submitted on 06/07/2016 by

Comments: Easy and cost effective.


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About This Company

Average Rating
(127)
The Discount Power team includes veterans of the retail electric industry who have been active in the business since the beginning of deregulation in Texas in 2002. Our management team members were responsible for the creation and growth of one of Texas’s largest private retail electric providers. We have witnessed first-hand the development of the market in Texas and have served hundreds of thousands of satisfied residential and commercial customers over the years. Our team has expertise in all elements of the business - especially in understanding and fulfilling our customers’ needs and providing best in class quality of service.

Source: Discount Power