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Entrust Energy Customer Reviews
Check out what Entrust Energy customers are saying

These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.

Plan Name: Plan not specified

Submitted on 07/27/2016 by



Plan Name: Plan not specified

Submitted on 07/27/2016 by

Comments: I find Entrust very competitive and I have not had any issues or surprises from them.


Plan Name: Plan not specified

Submitted on 04/13/2016 by



Plan Name: Entrust Commercial 12 Plan

Submitted on 10/06/2014 by

Comments: Entrust offered a reasonable rate, but it's online service for "commercial" customers is almost non-existent. I'm a very small business user and like to keep my records in digital format. Having to work with paper bills in a digital age is backward and very unpleasant. By now, Entrust should have entered the 21st century, but so far it hasn't. I can't recommend Entrust.


Plan Name: Entrust 3

Submitted on 08/09/2014 by

Comments: After my three month contract ended, they would not allow me to enroll in another 3 month plan. They said renewals were one year minimum. My lease is up in 3 months, so they lost a previously happy customer.


Plan Name: Plan not specified

Submitted on 07/20/2014 by

Comments: I am very happy with Entrust. I signed up for a 3 month plan based on what I learned from the TrueCost site. The fees from my previous provider were very high, even though their rate was good. My bill is approximately half what I paid with my previous provider.


Plan Name: Plan not specified

Submitted on 07/12/2014 by



Plan Name: Plan not specified

Submitted on 07/03/2014 by

Comments: At this time, Entrust energy does not have paperless billing. You can pay your bill online, but you will still receive a paper bill in the mail.


Plan Name: Plan not specified

Submitted on 03/21/2014 by

Comments: Great customer service. Online bill pay is convenient and quick.


Plan Name: Entrust 6

Submitted on 12/26/2013 by

Comments: Power has worked and bills are fine.


Plan Name: Entrust 12

Submitted on 10/18/2013 by

Comments: I've had no problems or concerns with this provider. Bills are clear and their website is very user friendly!


Plan Name: Entrust 6

Submitted on 09/07/2013 by

Comments: So far so good! My bills are lower. I am glad I switched.


Plan Name: Entrust 6

Submitted on 09/02/2013 by

Comments: No issues.


Plan Name: Entrust 3

Submitted on 08/14/2013 by

Comments: Bad... We renewed the contract after three months, but then we found out that the amount due every month became really high -- nearly twice as much as the amount due in the last year. I will definitely switch to another company after the contract expires.


Plan Name: Entrust 3

Submitted on 03/16/2013 by



Plan Name: Entrust 6

Submitted on 12/21/2012 by



Plan Name: Plan not specified

Submitted on 09/28/2012 by

Comments: Great customer service. If I ever have a question about my bill, an agent is easily accessible - and there is not a fee.


Plan Name: Plan not specified

Submitted on 09/18/2012 by

Comments: I have been with this company for almost a year and happy with their service. I get the bills on time and there are no hidden fees, everything is specified clearly. I had a question about the meter charge and their customer service provided quick help. I have also noticed that their rates are much less especially in summer. I will renew with them.


Plan Name: Plan not specified

Submitted on 09/18/2012 by

Comments: Entrust Energy is a great provider. My bill is lower and I can see exactly what my energy charges are versus wth CenterPoint charges. Customer service has been very helpful especially during my renewal.


Plan Name: Plan not specified

Submitted on 09/17/2012 by

Comments: I was so pleased with the simplicity of signing up and great the customer service. When I received me first statement I was blown away by the savings!


Plan Name: Plan not specified

Submitted on 09/17/2012 by

Comments: Entrust Energy has been the best electricity provider I've had. I like that they are a Texas based company and have never had an issue with any bill.


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About This Company

Average Rating
(21)
Entrust Energy is a Texas electricity provider dedicated to serving homeowners who are seeking cheap electric rates and excellent customer service. If you are looking for retail electricity providers in Houston, Dallas, Fort Worth, Corpus Christi, Arlington or in other deregulated areas in Texas, you have come to the right place. Our Customer Care Center is located in Texas, and our friendly Customer Care Associates provide personalized assistance and reinforce our commitment to upholding the highest of standards in customer service.
 
Entrust Energy eliminates all unnecessary fees! We will lower your electricity bill by eliminating hidden and unnecessary monthly customer fees and base charges: there is no fee to sign-up with us, no online payment fee, no monthly customer service fee and no fee to call and speak with an agent.

Entrust Energy: A "different" electricity provider
At Entrust Energy, we believe "different" is a good thing. We are dedicated to offering an alternative to business as usual with a new and different experience for Texas retail electricity customers. Our mission is to change how business is done by providing low residential electric rates along with a positive customer experience every time. Our unique customer-centric approach is based on transparency, honesty and integrity.

You can trust us. Our leadership team has over 150 years of combined experience in the industry. We are a small company with strong financial backing and we offer unmatched Texas customer service.
 

 
 

Source: Entrust Energy