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First Choice Power Customer Reviews
Check out what First Choice Power customers are saying

These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.

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Plan Name: Plan not specified

Submitted on 12/16/2016 by

Comments: We have been very happy with First Choice Power. We are looking to lower our bills due to possible pay cuts in the near future due to the economy.


Plan Name: You Got This 3

Submitted on 11/16/2016 by

Comments: I have had First Choice Power for over 6 months and I am satisfied with their service


Plan Name: Plan not specified

Submitted on 11/10/2016 by

Comments: The provider has a reasonable price per kwh, but they have the most messed up average billing plan in the world. They actually just bill me what ever they want and just say it's the way they do it! To me and average is a number of months divided by that number and that establishes the bill amount. I have an average billing plan with Center Point for my natural gas, and it is actually an average and I can plan my budget on. First Choice has my bill as low as $115 and now this month it has jumped to $467. How is that an average of anything. Same thing happened last year and I am sick of it.


Plan Name: You Got This 3

Submitted on 06/03/2016 by

Comments: I switched from TXU and my bill went down substantially, I don't have any issues with service. I'm happy.


Plan Name: Plan not specified

Submitted on 04/29/2016 by

Comments: Their prepaid rates are good compared to TXU Energy. However, their customer service is HORRIBLE. A simple move request turned into 3 calls to them and still not setup. They're telling me that some people currently have service there, well what do you want ME TO DO? Call those people to see if they are moving and need to cancel or failed to cancel it!!! I don't have their number. I never witnessed so much incompetence. I have worked in customer service before and I always tried to resolve issues in 1 call. People have better things to do than sit on the phone all day with you First Choice!!! Get together. Train longer if you need to and update your computer systems too!


Plan Name: Plan not specified

Submitted on 08/04/2015 by

Comments: Their back-end system is...not great. Emailed me the wrong EFL agreement when I signed up. Can't download statements from the website.


Plan Name: Plan not specified

Submitted on 05/25/2015 by



Plan Name: Plan not specified

Submitted on 08/26/2014 by

Comments: First Choice Power has been excellent


Plan Name: Plan not specified

Submitted on 07/02/2014 by

Comments: annoying customer service that can't get a simple request completed the first time...let alone correctly


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About This Company

Average Rating
(9)
It takes a special electricity company to address the needs of Texans and Texas communities at the level they deserve. As a resident of Lone Star State, you have a competitive nature, look for long-term reliability in the products you buy, and good manners when interacting with others. Here at First Choice Power, we take all those things to heart and deliver them to you in all of our business practices. We offer our customers a range of electricity plans with competitive prices designed to meet the needs of your Texas home or business. Our company was founded in Texas, and we're here to stay, so you can always rely on us and the high quality of the customer service you receive.

Inquiries: (888) 455 - 7994

Source: First Choice Power