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Gexa Energy Customer Reviews
Check out what Gexa Energy customers are saying

These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.

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Plan Name: Gexa True 6 (for NEW customers)

Submitted on 11/15/2016 by

Comments: Have not had any issues with them as of today 11/15/16. I am switching to find better rates.


Plan Name: Plan not specified

Submitted on 09/01/2016 by

Comments: Was with Gexa for many years when they offered Continental miles (back in the good old days). Their "special" intro plans are only good for the first term you sign up. Then, they hit you with all the fees and INCREASE YOUR RATE SIGNIFICANTLY. Fortunately, now you can change plans easily. Due to all the good information out there today, I suggest you change plans every year. It's really the only way to keep your rate reasonable.


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 08/29/2016 by

Comments: Easy Process. No hidden fees


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 08/28/2016 by

Comments: Fabulous, I am so happy I switched


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 07/23/2016 by

Comments: Great rate...lowest bills ever!


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 07/20/2016 by



Plan Name: Gexa True 6 (for NEW customers)

Submitted on 07/01/2016 by

Comments: Only moved here a couple weeks ago, but the agents I have talked with to get signed on with this company have been very helpful, and informative.


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 06/28/2016 by

Comments: overall no complaints and I would love to stay with Gexa but the rates they want to switch me to are not competitive and they will not negotiate so they will, again, loose me as a customer...I have been with Gexa on 3 separate occasions and each time I have to leave for the same reason......its a shame


Plan Name: Plan not specified

Submitted on 06/27/2016 by

Comments: Gexa is the best energy company we have used. We use less than 1000 kwh per month (500 on average) and they give us a credit of $25 each month for that. Sometimes our bill is even negative and is subtracted from the next month's bill. I thought for sure it was just a ploy to get new customers and it wouldn't be renewable, but I just renewed our plan, and our net charge for using about 500 kwh is now around 3 cents!! We are paying about 8 cents minus a $40 credit! In the past our electricity bills have been around $100 in the summer, but now in the summer (in Texas - it's 90 - 110 degrees Fahrenheit every day) it's usually around $40 or $50 :) Also, they are always so nice on the phone and I have never had to wait on hold. Keep it up, Gexa.


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 06/21/2016 by



Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 06/06/2016 by



Plan Name: Plan not specified

Submitted on 05/17/2016 by

Comments: Definitely listen to the other reviews here in regards to Gexa Energy being scammy. They charged me a $299 fee in April that I had no idea about. I had to call in and deal with customer support trying to identify what this charge was. Turns out it was a mistake withdrawal from their end which was noted as a "deposit fee". They said they would process a refund check for me. It's been 2 weeks. I called back in today and they said the check is now being processed and will be complete soon. Once the check processes, they will mail it to me. So they can mistakenly charge me $299 instantly but it takes more than a month to refund that back to me? Yikes. As an apology for the inconvenience, their rep told me he can get me a lower rate... if I signed a contract extension with them hahahaha. That's their apology... what? Never had this issue with any other electricity provider. Back to the drawing board on powertochoose.org


Plan Name: Plan not specified

Submitted on 05/13/2016 by

Comments: Gexa charges a $10 monthly fee if you use less than 1,000kWh. Applies to all of their plans.


Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 05/09/2016 by

Comments: No complaints. Auto-bill and auto-pay worked as expected. I chose Gexa because they had the best price for 100% Green. When it came time to renew, I went with another company with a good rating that had a better price for 100% Green at the time.


Plan Name: Plan not specified

Submitted on 05/08/2016 by



Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 04/26/2016 by

Comments: No troubles. Great rate on their 100% green plan. Automatic billing makes life easy.


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 04/02/2016 by



Plan Name: Gexa True 6 (for NEW customers)

Submitted on 03/28/2016 by

Comments: Great plan for high usage


Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 03/25/2016 by

Comments: No problems with service or billing; wish they offered lower plans for renewal (would not have switched).


Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 03/23/2016 by



Plan Name: Gexa True 6 (for NEW customers)

Submitted on 03/12/2016 by

Comments: The price is exactly as I was quoted. So much better than Reliant.


Plan Name: Plan not specified

Submitted on 03/11/2016 by

Comments: I have used Gexa for one year, and I am pleased to report that I have been very happy with the company. Good rates, no billing issues (whatsoever) in one year, and excellent customer service. At my choice, my bills were charged to my credit card and my statements delivered electronically. No issues whatsoever during the entire one year contract period, and THAT in itself is amazing, in my opinion. I highly recommend Gexa.


Plan Name: Plan not specified

Submitted on 03/05/2016 by



Plan Name: Plan not specified

Submitted on 03/05/2016 by



Plan Name: Plan not specified

Submitted on 02/14/2016 by



Plan Name: Plan not specified

Submitted on 01/26/2016 by



Plan Name: Plan not specified

Submitted on 12/31/2015 by

Comments: Solid provider, no issues.


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 12/28/2015 by



Plan Name: Gexa True 6 (for NEW customers)

Submitted on 12/28/2015 by

Comments: Smooth transition to Gexa. Very satisified


Plan Name: Plan not specified

Submitted on 12/02/2015 by

Comments: Last summer my electric plan was up for renewal and after shopping around I found that Gexa had rates that were about half the cost of what I was paying with another provider. My summer electricity bill dropped from about $300 a month to $150 for a 2400sqft house. Setting up service and managing my account has been easy using the Gexa website. I always set up auto pay so I don't have to remember to pay my bill every month. Shop around for the best rates when looking for a new provider and always read the EFL!! Dec 2015 Update: My contract was up for renewal and I compared all the plans out there. Gexa Choice Select 6 was the best value for me so I renewed with Gexa. While renewing online I had a question so I called Gexa and a customer service rep answered right away and they were able to answer my question. Very happy with Gexa!


Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 08/29/2015 by



Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 07/20/2015 by

Comments: I have an issue concerning my social number not being correct and therefore cannot create an on-line account. I have contacted them by e-mail twice stating that I did not know where my social security card was and obtaining a new one, what a long process and was there any other way I could substantiate who I was such as my social security statement or Medicare card. I also wrote the CEO about the issue and have not received a reply from anyone. Terrible customer service. I will not renew with them again on either one of my accounts.


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 06/18/2015 by

Comments: What can I say? Cost of electricity was reasonable. Responses to questions came quickly. Bills arrived electronically ... as I requested ... and on time.


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 06/12/2015 by



Plan Name: Gexa True 6 (for NEW customers)

Submitted on 05/28/2015 by

Comments: Rates were very good. I saved a ton. No problems with service at all


Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 05/25/2015 by



Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 05/24/2015 by

Comments: So far so good.


Plan Name: Gexa True 12 (for NEW Customers)

Submitted on 04/16/2015 by



Plan Name: Gexa True 6 (for NEW customers)

Submitted on 03/24/2015 by



Plan Name: Gexa True 6 (for NEW customers)

Submitted on 03/04/2015 by

Comments: The advertised 'low-cost' kwh, is greatly offset by the unadvertised, excessive cost of delivering the energy. Very disappointing!


Plan Name: Gexa True 6 (for NEW customers)

Submitted on 01/20/2015 by



Plan Name: Gexa Business 12

Submitted on 10/18/2014 by

Comments: After the first month, everything is good. No complaints and no surprises.


Plan Name: Plan not specified

Submitted on 07/05/2014 by



Plan Name: Plan not specified

Submitted on 06/23/2014 by

Comments: Ok


Plan Name: Plan not specified

Submitted on 06/18/2014 by



Plan Name: Gexa True 3

Submitted on 05/08/2014 by



Plan Name: Plan not specified

Submitted on 02/20/2014 by

Comments: Had no issues for the 6 months I used them


Plan Name: Plan not specified

Submitted on 02/18/2014 by



Plan Name: Plan not specified

Submitted on 02/05/2014 by



Plan Name: Plan not specified

Submitted on 01/29/2014 by

Comments: I've been a Gexa customer for over a year now and couldn't be happier! It was super easy to sign up and there were no hidden charges like other companies. I'm so glad I switched to Gexa.


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About This Company

Average Rating
(64)
As one of the fastest growing retail electricity providers in the nation, Gexa Energy has a proven track record of growing its business and providing value to customers. NextEra Energy Resources is primarily a competitive wholesale power generator. NextEra Energy Resources is the largest generator of renewable energy from the wind and sun in North America. NextEra Energy Resources has nearly 70 wind facilities in operation in 16 states and Canada, including 11 in Texas, producing more than 6,700 megawatts of electricity, or enough power for more than 1.6 million average homes. The company co-owns and operates the largest solar field in the world in California’s Mojave Desert. Gexa Energy offers NextEra Energy’s wind power and other renewable energy to serve customers throughout Texas. Gexa Green is a product supplied from 100% Texas wind energy. 

Gexa Energy is a subsidiary of NextEra Energy, Inc. (NYSE: NEE). NextEra Energy, Inc. is one of the nation’s leading clean energy providers. NextEra Energy, Inc.’s proven resources provide Gexa Energy the opportunity to continue its rapid growth across Texas and the nation, and expand its ability to provide additional offerings to customers.

Source: Gexa Energy