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TXU Energy Customer Reviews
Check out what TXU Energy customers are saying

These ratings and reviews are provided by TrueCost customers. They do not necessarily reflect the opinions of CenterPoint Energy/TrueCost.

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Submitted on 02/14/2017 by



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Submitted on 01/23/2017 by



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Submitted on 09/05/2016 by



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Submitted on 08/11/2016 by

Comments: Total rip off!


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Submitted on 07/29/2016 by

Comments: Good service. Great rates. Love the free nights.


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Submitted on 07/26/2016 by

Comments: TXU has been great except the TDU charges. I am disappointed they make up almost half of my bill. They tell me the state regulates these charges. Everyone pays them somewhere in the bill.


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Submitted on 07/25/2016 by



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Submitted on 07/12/2016 by

Comments: I am currently looking for another Electric Company as my contract expires in a week. They are way to overpriced that I can see from here. For instance my electric bill for this month alone was almost 400.00 and it is only July. Still have hotter months to come. Comparing what I would pay here it would have been around 220.00 or so a much lesser price I can afford. They are not competitive when it comes to electricity - I think I was paying like 13.5 cents per kilowatt.- which tells me I was taken for a run when I signed up with them. I would not recommend them to any of my family or friends. The credit refund they give you in a card in February does not even begin to touch how much I have been overpaying with them. I think the most I ever got from that is like 86.00. So this company is a real joke. Too bad it took me almost 4 years to find out about this place.


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Submitted on 07/11/2016 by

Comments: Exactly no more and no less than what you would want. No surprises, honored all agreements. Couldn't be happier with performance.


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Submitted on 05/25/2016 by

Comments: Great Service!!


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Submitted on 04/21/2016 by

Comments: THEY ARE VERY HELPFUL AND EXPLAIN THERE REAL WELL THE BILLS.


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Submitted on 02/23/2016 by

Comments: No problems. Price was very good at the time. Overall I've been satisfied with the service.


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Submitted on 02/22/2016 by



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Submitted on 01/26/2016 by



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Submitted on 12/04/2015 by



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Submitted on 10/26/2015 by



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Submitted on 09/29/2015 by

Comments: Nothing wrong with TXU that a good rate cut would not help. Tried to re-up with them as my current contract came up for renewal, but their rates are just not that competitive. I pointed that out to the rep I was conversing with, so no help there so I moved on.


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Submitted on 09/04/2014 by



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Submitted on 08/26/2014 by



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Submitted on 07/09/2014 by



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Submitted on 07/08/2014 by

Comments: Somewhat satisfied I wish I had a lower rate


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Submitted on 07/03/2014 by



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Submitted on 06/17/2014 by



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Submitted on 02/18/2014 by

Comments: It's fine as long as you pay your bill on time.


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Submitted on 01/29/2014 by

Comments: txu changed my plan with little notice after many years and of course it is now costing more


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Submitted on 12/26/2013 by

Comments: No complaints, except cost.


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Submitted on 12/05/2013 by



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Submitted on 11/29/2013 by

Comments: excellent quality electrons, fast and reliable


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Submitted on 11/22/2013 by



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Submitted on 11/16/2013 by

Comments: cost too much


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Submitted on 10/05/2013 by



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Submitted on 10/05/2013 by



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Submitted on 10/02/2013 by



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Submitted on 09/18/2013 by



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Submitted on 09/16/2013 by



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Submitted on 09/06/2013 by

Comments: So far like them TXU offered great rates but the TDU surcharges really run the bill up.


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Submitted on 09/03/2013 by

Comments: No issues with service or outages, however expensive provider.


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Submitted on 04/23/2013 by

Comments: I have average monthly billing but it seems that the monthly cost is constantly changing. My service contract is over in June and I still have not been contacted.


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Submitted on 10/23/2012 by

Comments: Okay


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Submitted on 10/14/2012 by

Comments: Their TDU delivery charge is more than my energy charge and there's. to many other charges. base and natural gas and grr charges. its ridiculos. those charges are more than my usage


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Submitted on 09/25/2012 by

Comments: OK


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Submitted on 08/30/2012 by

Comments: They tricked me into using them during a time I was mourning the death of my mother. I will never forgive them for that. The rates are not competitive. Do not waste your time with cash back its not worth the money you have to dish out.


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Source: TXU Energy