Posted by Troy Donovan
on 04/01/2014 at 8:01 PM
Choosing a new electric company doesn’t have to be a blind leap of faith. The first time you decided to switch companies, you probably asked your friends, neighbors or co-workers for a recommendation. That process isn't too different from placing trust in the ratings and reviews
you read online at myTrueCost.com, and we have a process to help ensure that our user-submitted reviews are trustworthy and valuable
Ratings are accessed two ways on our site. Anywhere you see an electric company’s logo, you can click the stars below it to read user comments. Second, the 'Customer Satisfaction' slider has an algorithm behind it that combines a company's five-star ranking from TrueCost and its score from the Public Utility Commission of Texas' scorecard
. When you use that filter, you're telling TrueCost to sort plans based on a company’s satisfaction rating as voted by other users. Moving to the right prioritizes companies with a higher satisfaction rating, while moving left pulls in the ones with a lower rating.
Every review submitted to TrueCost is evaluated by our staff to verify that the customer is actually being served
(or has been recently served) by the company they're rating. If they enrolled via TrueCost, we have records indicating their past or present electric provider. Otherwise, the user uploads a copy of their recent bill as proof of service.
The user can also choose (by checkbox) whether or not to be directly contacted concerning their submitted review/comments. TrueCost then allows the electric company to publicly (or privately) provide a response to the review
. No anonymous reviews can be posted
. A user must set up an account before a review and comments can be published.
We never accept payment for reviews or assign priority placement on the site. Also, the electric companies cannot rate themselves – reviews are provided by actual customers only.
Next time you’re on myTrueCost.com, don’t forget to take a gander at the company ratings and reviews. They’re there to help you choose an electric provider that best suits you and your needs.