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Electric Terms and Fees
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Customer Charge

Also referred as the Minimum Usage Charge, Base Charge, or Monthly Service Fee, the "Customer Charge" is a fee assessed by your Retail Electric Provider (REP) when your monthly electricity usage falls short of a minimum kWh requirement.  Per-billing-cycle usage requirements are stated in Electricity Facts Labels (EFLs) for all electric plans. 

Note:  When labeled as the Monthly Service Fee, Customer Charge, or Base Charge, this fee may be charged regardless of monthly usage.

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