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TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

Will I be charged a fee if I request to be switched to a different electric company through TrueCost?
Consumers who switch their electric plans through TrueCost do not pay fees of any kind to TrueCost. The electric companies who sell electric plans pay a flat fee to TrueCost to post their plans to the site.
 
In certain cases, you may be charged by your Transmission and Distribution Utility (TDU) or your current electric company in certain cases.
 
If you currently live at the same address and are requesting to change from your current electric company to a new one at the next available date, this iscalled a standard switch. There are no fees to perform a standard switch order. If you self-select your switch date, your TDU may charge a fee to accommodate the out-of-cycle meter read for the final electric bill with your former electric company.
 
Also, if you are currently under a contract with an electric company, there may be fees associated with cancelling your current contract before its end date.  Check with your current electric company to determine any fees involved or whether you are under contract with them.
 
If you are a new customer and are moving to a new address and need to have service turned on, there are fees associated with connecting the new service.  Your TDU will charge your new electric company a fee to turn on the service, which will be passed through to you on your first bill.  The new electric company should be able to give you more details about the fee itself, as well as the amount.
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