Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
I'm scheduled to move out of my current residence soon, but my power was switched off early. What do I do?
In a situation where your scheduled disconnection has occurred before you intended, chances are there was confusion with your current retail electric provider as to when you wanted the power turned off. Follow the steps below to get things cleared up quickly:
Whether you are sticking with your current provider or going with a new retail electric provider's plan, the current or old provider must be contacted first. Typically, you can call the company's customer service/support number or email them, but calling is recommended for immediate assistance.
Verify the date that you wanted the power to turn off AND the new/forwarding address for future contact. Also, verify that they have received any acceptable supporting documentation for your move IF you are ending your contract. This could be an executed lease, closing sale agreement, or other acceptable document. You will be held responsible for an Early Termination Fee if this is not provided.
Next, if you are switching companies, contact the NEW provider to confirm the NEW date that you need the power switched on. Make sure to have your customer information ( New address and ESID number) ready to verify with the new provider.
Note: This only refers to moving-out, not just regular contract or provider switches.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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