Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
I am unable to register with my home or small business' address. Is there another way to register on TrueCost?
Enter the Electric Service Identifier (ESID) number located at the top of your electric bill so that we can find your address. Alternatively, you can call your Transportation and Distribution Utlity (in Houston this is CenterPoint Energy, 713-207-2222). If this does not resolve your concern, please contact us at Support@myTrueCost.comor via telephone at (800) 461-3056.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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