Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
What does electricity deregulation mean?
Electricity deregulation allows multiple companies to compete for business in an electric market. When Texas deregulated electricity, it allowed customers to purchase electrical service from a Retail Electricity Provider (REP) that purchases power from a power plant. They also take care of billing and customer service.
The power itself is still transferred over the same power lines from the local wires and poles company. The switch should be smooth for customers, as it puts the choice of electricity provider in the hands of the consumer.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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