Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
What happens if the Retail Electric Provider / electric company I use goes out of business? Will I be without power?
If your electric company unexpectedly goes out of business, there is a safety net in place that ensures you roll to a Provider of Last Resort (POLR) without an interruption of service. In this situation, the POLR may charge a different per-kWh price than your departing REP. However, the Public Utility Commission of Texas (PUCT) has rules in place which state that they cannot exceed a certain price. You will receive a communication from your new REP/POLR that gives more information and spells out your options.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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