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TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

What happens if the Retail Electric Provider / electric company I use goes out of business? Will I be without power?
If your electric company unexpectedly goes out of business, there is a safety net in place that ensures you roll to a Provider of Last Resort (POLR) without an interruption of service. In this situation, the POLR may charge a different per-kWh price than your departing REP. However, the Public Utility Commission of Texas (PUCT) has rules in place which state that they cannot exceed a certain price. You will receive a communication from your new REP/POLR that gives more information and spells out your options.

If a REP knows it will be going out of business, then common practice is to try to proactively sell their business to another electric company. In addition, TrueCost has covered the merger/acquisition topic in a blog. Read it here: http://www.mytruecost.com/news/2012/2/7/when-electric-providers-merge.
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