Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
Is my personal information shared with Retail Electric Providers (REPs) on an ongoing basis?
TrueCost does not share personal registration information with REPs unless you are enrolling in a plan with that company. You then give us the authorization to do so. We do not share an individual's shopping preferences with REPs either. We may, however, note trends in preferences for plan options/features that are based on inputs from numerous shoppers. This is done in an effort to help the REPs create plans that are more consumer-friendly and meet market demands and needs.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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