Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
How do I reset my password?
Click the “forgot password” link from the login page or from the top of any screen on the site if you’re not logged in. You will type in the email address you used during registration and will receive a temporary password at that email address. When you come back to TrueCost, use the temporary password at login and you’ll be prompted to choose a new password.
If you no longer have the email account that you registered with, please email us.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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