Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
What benefits does TrueCost offer me?
TrueCost lets you shop for a plan, select one and switch – all in a few steps and on one website.
• TrueCost calculates the charges in the fine print that impact your monthly bill. You see all the taxes, fees and pass-through charges that impact your bill before you enroll. • You can compare the estimated total annual cost of various electric plans using your home or small business' past usage data. • You can select electric plan features that include price, green-energy options, customer ratings, deposit requirements, termination fees, contract length and reward offers. • You’ll receive confirmation emails on your order’s status after enrolling. • You’ll receive email reminders when your current plan’s contract is about to expire. • You can follow electric plan price trends using CenterPoint Energy’s Electric Price Index.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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