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TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

Are all retail electric providers doing business in Texas regulated by the State of Texas?
The Public Utility Commission of Texas (PUCT) regulates many activities of retail electric providers.  Examples include:
  • New retail electric providers must apply and be licensed by the PUCT before they can sell electricity
  • The PUCT can (and does) fine retail electric providers for breaking the rules and can even revoke their licenses
  • The PUCT specifies what information must be disclosed on documents like Electricity Facts Labels and Terms of Service
  • The PUCT regulates sales practices for online, phone, and door-to-door electric sales
Besides regulating competitive retail electric providers, the PUCT also sets the rates for the Transmission and Distribution Utilities (poles-and-wires companies such as Oncor and CenterPoint Energy Houston Electric, LLC) that deliver your electricity.
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Electric Price Trends

Track the latest price trends and market conditions.

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News & Insights

Moving to an apartment complex?
You have electric choices!

Analyzing your home or apartment's usage
myTrueCost.com offers daily or weekly reports

What happens when an electric company goes out of business?
Rates could increase under the "Provider of Last Resort"

TrueCost variable rate tracker
Keep an eye on high prices

Electric company reviews you can use
The steps we take to help ensure reviews on TrueCost are trustworthy and valuable

Veteran Energy gives back to those who serve
A Texas company that does so much to give back to the U.S. military community

Switching is up in 2014
23 percent higher than 2013 so far

What it takes to start selling electricity
Wondering if just anyone can start a company selling electricity? The answer is no.

Saving money with light bulbs
Instant gratification via smart meter

What happens when your plan expires?
Your electric rate could go up by 65%!

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