Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
Why do you need my permission to get my meter data?
Your electric meter data is, by law, your personal information and it cannot be released without your expressed approval. You control your meter data. A separate company within CenterPoint Energy – CenterPoint Energy Houston Electric LLC (CEHE) – manages smart meters and is the interface with retail electric providers that transmits meter data for monthly billing purposes.
As owner of your meter data, you are giving permission to CEHE to release it to CenterPoint Energy Services (the CenterPoint Energy company that manages TrueCost) for use in the TrueCost electric plan shopping analysis and in tools available to you for better management of your electricity account. CenterPoint Energy Services will not share your individual meter data with third parties.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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