Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
How is a switch hold removed?
You can remove a switch hold for a payment arrangement situation or tampering charges by calling your provider and paying the debt.
If you are moving into the residence or commercial/business address for the first time (that is, the switch hold was from the previous occupant), you will have to complete a new occupant statement. that is provided by your Retail Electric Provider (REP). Contact your REP in order to get the new occupant statement.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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