Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
How do I transfer my service from my current residence to a new one?
A customer can transfer a current electric plan contract from a current residence to a new one if the new residence is in the same TDU area. Simply contact your electric provider to authorize the change of service address. If the customer needs both locations to have power for a certain period of time, he/she has two options. One is to contact and verify with their electric provider the period of time for the overlap. Another option is to enroll in a new plan for service at the new residence. If the old residence is under contract, he/she will need to contact the electric provider about any potential cancellation fees.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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