Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
Why do you need my meter number?
The past usage from your home or business is the best way for TrueCost to do its math and present you with an estimate of the cost of the plans you're considering. Instead of running calculations using some standard profile that is shared by thousands other electricity consumers, we can -- with your permission -- pull in your actual past usage and get pricing that is more personalized to your consumption habits.
From a process standpoint, the meter number is matched with your ESI number as a way of validating that we have you tied to the right account. Since a meter number is not public information, your sharing it with us is a way of validating that you personally give us permission to retrieve the usage information for that premise.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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