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TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

Why doesn’t my meter data match what’s being provided to me by my electric provider or what is being reported to me by the Smart Meter Texas portal?
Retail Electric Providers' (REPs) billing cycles normally start on a given date within a month and end on a given date the following month.  Cycles can cover a period anywhere from 28 to 35 calendar days. For example, a cycle can run from March16 to April 15.  Your REP's site and bills may show the usage for a calendar month or the month that best matches a billing cycle (which may be off by several weeks).

TrueCost monthly data from the actual month that it is consumed. For example, if TrueCost gathers meter data for the month of April, it will gather the date that covers April 1 through April 30 only. By gathering monthly information, TrueCost can provide you with a more accurate picture of the costs of various plans you are considering. TrueCost builds a usage profile for an entire year's worth of electricity based on what you used in the last 12 months.  As new data comes in, we remove the oldest data.
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Electric Price Trends

Track the latest price trends and market conditions.

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News & Insights

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Analyzing your home or apartment's usage
myTrueCost.com offers daily or weekly reports

What happens when an electric company goes out of business?
Rates could increase under the "Provider of Last Resort"

TrueCost variable rate tracker
Keep an eye on high prices

Electric company reviews you can use
The steps we take to help ensure reviews on TrueCost are trustworthy and valuable

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A Texas company that does so much to give back to the U.S. military community

Switching is up in 2014
23 percent higher than 2013 so far

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Saving money with light bulbs
Instant gratification via smart meter

What happens when your plan expires?
Your electric rate could go up by 65%!


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