Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
Why doesn’t my meter data match what’s being provided to me by my electric provider or what is being reported to me by the Smart Meter Texas portal?
Retail Electric Providers' (REPs) billing cycles normally start on a given date within a month and end on a given date the following month. Cycles can cover a period anywhere from 28 to 35 calendar days. For example, a cycle can run from March16 to April 15. Your REP's site and bills may show the usage for a calendar month or the month that best matches a billing cycle (which may be off by several weeks).
TrueCost monthly data from the actual month that it is consumed. For example, if TrueCost gathers meter data for the month of April, it will gather the date that covers April 1 through April 30 only. By gathering monthly information, TrueCost can provide you with a more accurate picture of the costs of various plans you are considering. TrueCost builds a usage profile for an entire year's worth of electricity based on what you used in the last 12 months. As new data comes in, we remove the oldest data.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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