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Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

When asked to set home profile to set up an account on TrueCost, options are S, M, or L. What is the difference?
Having TrueCost import your home's actual usage data will usually be the most accurate way to estimate the cost of any electric plan.  When that's not an option, you can shop by estimated usage using a home profile or by a standard usage profile developed by the Public Utility Commission of Texas (PUCT).

For the home profile estimate, you complete a short questionnaire about your home. This lets TrueCost to match it with homes of similar profiles and provide you with estimated costs of the various plans that you are considering.  

We also use the standardized load profiles recommended by the Public Utility Commission of Texas (PUCT) for each region.  They provide a usage quantity for each month that reflects the seasonal heating and cooling demand.  For more information about the monthly volumes, click here.

A small profile, S, consists of a home using less than 1,000 kilowatt hours, on average, in a month.  

A medium profile, M, consists of a home using between 1,000 to 2,000 kilowatt hours, on average, per month.

And a large profile, L, consists of a home using 2,000 kilowatt hours or more, on average, each month.
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