Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
Can I switch providers before the end of my current electric contract?
All providers will allow customers to terminate their contract without any penalties if they are within 14 days of the contract expiration period. Most plans include an early termination fee if you cancel your contract earlier than the 14-day period before the expiration date. For some plans, these fees can be in the hundreds of dollars, so it's important to know the rules of your plan.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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