Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
Why does ERCOT mail postcards to customers when they switch?
ERCOT will mail every customer that switches Retail Electric Providers (REPs) a postcard notifying them that their electricity has been switched to another provider. Customers do not have to contact ERCOT or take any action.
The purpose of the postcard is to prevent fraudulent switches. In the rare event that you receive the postcard and did not authorize a switch, please follow the instructions on the postcard.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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