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TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

What is my Transportation and Distribution Utility's (TDU) contact information?
AEP
 
Website: https://www.aeptexas.com/
 
Website to report outage online at: https://www.aeptexas.com/outages/report/
 
For safety hazards and other customer service needs, please call our Customer Solutions Center at:
1-877-373-4858
For outages:
1-866-223-8508
Hablamos Español
Para obtener ayuda en español, llame al
1-877-373-4858
Para reportar un apagon, llame al
1-866-223-8508
 

CenterPoint Energy
 
 
•  Customer Service / Report an Electric Power Outage: 713-207-2222
800-332-7143
•  Report Downed Power Lines: 713-207-2222
•  Report Electricity Theft: 713-207-7225
877-570-5770
•  Report a Street Light Outage: CenterPointEnergy.com/outage

 
Oncor
 
website: http://www.oncor.com/
 
Locate Underground Powerlines Prior to Digging 811
Power Outages 1.888.313.4747
Service Requests / General Inquiries 1.888.313.6862
 
Texas New Mexico Power (TNMP)
 
website: http://www.tnmp.com/
 
Emergencies & Power Outages
 
Report an Electricity Emergency in TNMP Service Area
 
Call 888-866-7456
24-7-365
Select option 1
Report an Outage in TNMP Service Area
 
Call 888-866-7456
24-7-365
Select option 2
A recorded message will tell you:
if we know about any outages.
where any outages are located.
Select option 1 if the message doesn't say that we know about your outage.
You then will be transferred to an agent who can take your information.
 
More Questions

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