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TrueCost Electric Portal

Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost

What is my Transportation and Distribution Utility's (TDU) contact information?
Website: https://www.aeptexas.com/
Website to report outage online at: https://www.aeptexas.com/outages/report/
For safety hazards and other customer service needs, please call our Customer Solutions Center at:
For outages:
Hablamos Español
Para obtener ayuda en español, llame al
Para reportar un apagon, llame al

CenterPoint Energy
•  Customer Service / Report an Electric Power Outage: 713-207-2222
•  Report Downed Power Lines: 713-207-2222
•  Report Electricity Theft: 713-207-7225
•  Report a Street Light Outage: CenterPointEnergy.com/outage

website: http://www.oncor.com/
Locate Underground Powerlines Prior to Digging 811
Power Outages 1.888.313.4747
Service Requests / General Inquiries 1.888.313.6862
Texas New Mexico Power (TNMP)
website: http://www.tnmp.com/
Emergencies & Power Outages
Report an Electricity Emergency in TNMP Service Area
Call 888-866-7456
Select option 1
Report an Outage in TNMP Service Area
Call 888-866-7456
Select option 2
A recorded message will tell you:
if we know about any outages.
where any outages are located.
Select option 1 if the message doesn't say that we know about your outage.
You then will be transferred to an agent who can take your information.
More Questions

Electric Price Trends

Track the latest price trends and market conditions.

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News & Insights

Moving to an apartment complex?
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Analyzing your home or apartment's usage
myTrueCost.com offers daily or weekly reports

What happens when an electric company goes out of business?
Rates could increase under the "Provider of Last Resort"

TrueCost variable rate tracker
Keep an eye on high prices

Electric company reviews you can use
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A Texas company that does so much to give back to the U.S. military community

Switching is up in 2014
23 percent higher than 2013 so far

What it takes to start selling electricity
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Saving money with light bulbs
Instant gratification via smart meter

What happens when your plan expires?
Your electric rate could go up by 65%!

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