Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
Why do the cents-per-kWh prices that TrueCost shows differ from what I see on the plans' Electric Facts Labels?
The cents-per-kWh rate shown for plans on TrueCost may differ from what is advertised elsewhere and shown in the applicable Electricity Facts Labels (EFL). TrueCost adds up all available plan details (including base energy cost, estimated taxes, additional fees and even incentives) to calculate an estimated per-kWh price. These add-ons are not included or required in the advertised "1,000 kWh" prices.
Additionally, instead of basing our per-kWh cost on a standardized, average usage of 1,000 kWh a month, we allow customers to estimate or upload their own historical usage to get even closer to an estimated true cost of their future plan.
TrueCost recommends that you shop using monthly or annual costs instead of kWh pricing.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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