Frequently Asked Questions (FAQ)
Giving you insight into the expertise behind TrueCost
Why can't I see yesterday's usage data from my smart meter?
TrueCost receives the data from your smart meter when it's made available by the utility.
For the CenterPoint electric service territory, the reads come in several times a day. However, before the data is "released," it goes through several checks.
For example, there may be cases where a meter didn't respond and the read for those hours are missing. Or, the data looks unusual and a re-read is requested just to make sure there aren't any mistakes. Occasionally, the utility may estimate intervals until it can be replaced later with actual data.
The data is "released" the day after it was created. So if today is October 30:
October 28th's data is released (and came into TrueCost's system early in the morning)
October 29th's data is in process but not released to TrueCost until all the checks have occurred
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
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